Shipping Policy of PURE - STEP
Shipping Policy
Shipping Information
At PURE STEP, we are committed to providing reliable shipping services and a smooth shopping experience for customers worldwide. We carefully process and ship all orders for orthopedic shoes, lightweight walking shoes, comfort sandals, sneakers, diabetic footwear, and other comfort-focused products as quickly as possible.
By placing an order through our website, you agree to the shipping terms outlined below.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during:
Holidays
High-demand sales periods
Promotional campaigns
New product launches
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Shipping Times
Estimated delivery times vary depending on destination and shipping conditions.
Standard International Shipping
United States: 7–15 business days
United Kingdom: 7–15 business days
Canada: 8–18 business days
Australia: 8–18 business days
Europe: 7–18 business days
Other International Locations: 10–25 business days
Please note that shipping times are estimates and may occasionally be affected by:
Customs clearance
Weather conditions
Carrier delays
Public holidays
High seasonal demand
Shipping Costs
Shipping costs are calculated at checkout based on:
Delivery location
Order weight
Shipping method selected
From time to time, PURE STEP may offer:
Free shipping promotions
Discounted shipping campaigns
Limited-time delivery offers
These promotions will be clearly displayed on the website when available.
Order Tracking
Once your order has been shipped, tracking details will be sent to your email address if tracking is available for your shipment.
Customers can use the tracking number to monitor delivery updates through the shipping carrier’s website.
Please allow up to 3–5 business days for tracking information to become active after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
PURE STEP is not responsible for:
Incorrect addresses
Incomplete delivery information
Failed delivery attempts caused by customer errors
If an incorrect address is submitted, please contact us immediately before the order is shipped.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.
PURE STEP is not responsible for delays caused by customs inspections or import procedures.
Delayed or Lost Packages
While we work with trusted shipping partners, unexpected delays may occasionally occur.
If your order is significantly delayed or appears lost in transit, please contact our customer support team for assistance. We will work with the shipping carrier to help resolve the issue as quickly as possible.
Split Shipments
In some cases, orders containing multiple products may arrive in separate packages depending on:
Product availability
Warehouse locations
Shipping logistics
Customers may receive multiple tracking numbers for the same order.
Delivery Confirmation
Once a package is marked as delivered by the shipping carrier, PURE STEP is not responsible for:
Stolen packages
Lost items after delivery
Delivery issues caused by unattended locations
Customers are encouraged to ensure safe delivery arrangements.
Contact Us
If you have any questions regarding shipping, delivery times, tracking information, or your order status, please contact PURE STEP through our official support channels available on the website.
Thank you for shopping with PURE STEP, your trusted destination for orthopedic footwear, lightweight walking shoes, comfort sandals, and everyday comfort fashion.
